- If multiple orders are placed on the same day, we WILL NOT be able to combine your orders and refund any shipping.
- Orders placed before 9am Central Monday through Friday will be processed and shipped that same day except on holidays. Orders placed after 9am central (or on weekends) will be processed and shipped the next business day.
- Shipping delays may occur during product launch periods when we are processing an unusually high number of orders.
- Pre-order items will always have an estimated ship date in the listing. This is an estimate only and we cannot guarantee a ship date on pre-order items. Orders with both pre-order and ready to ship items will be shipped together when the pre-order items arrive. They will not ship separately.
- We offer USPS and UPS depending on the items being shipped. Available options may be selected at check out.
- Please contact us at firstname.lastname@example.org if your order arrives damaged or incorrect.
LOST OR STOLEN PACKAGES
- We are not responsible for lost or stolen packages. Please contact the shipping service used to file a claim.
- Customs fees may or may not be charged by your country's postal service. HLP is not responsible for customs charges and cannot provide information regarding each individual country's customs policies.
- If you refuse your package because of customs fees and your item gets returned, you will be refunded for the item, but not for any related shipping fees.
- All international packages are shipped with Priority Mail via USPS. We do not offer First Class shipping as this option does not carry insurance.
- Many of our international customers prefer to purchase several items at once so that shipping is more economical. If you want to purchase an item and have us hold it until you have other items to add to your package, please contact email@example.com immediately after you place your order to request the hold. Holds and order combining is not guaranteed.
- Please be aware that the colors you see on your screen may not be EXACTLY true to life. We do our best to showcase images that look as close as possible to the actual color, but edits, lighting, calibrated vs uncalibrated computer screens, phone screens, etc. can all alter the color you see.
RETURNS + EXCHANGES:
We do not offer exchanges, but we will offer store credit for returns of new and unused items on a case by case basis. Contact us at firstname.lastname@example.org with any questions or concerns.